Hub Operator

ROLE OVERVIEW

We are seeking a highly disciplined, detail-oriented Hub Operator to manage day-to-day operations at a last-mile delivery hub. This role is critical to ensuring accurate parcel handling, real-time reporting, and operational efficiency across dispatch and delivery processes. You will be responsible for inventory control, driver coordination, and performance monitoring.

KEY RESPONSIBILITIES

Inventory & Parcel Management

· Receive, verify, and record incoming parcels accurately

· Maintain real-time inventory tracking

· Ensure zero discrepancies between physical and system stock

· Investigate and resolve missing or damaged parcels

Dispatch & Driver Coordination

· Allocate parcels to drivers efficiently

· Ensure timely daily dispatch

· Monitor driver schedules

· Handle driver queries and escalations

Performance Monitoring

· Track delivery success rates

· Monitor parcel loss trends

· Identify and escalate operational issues

Reporting & Compliance

· Submit daily reports by 17:00

· Maintain inventory and dispatch records

· Ensure compliance with SOPs

Operational Discipline

· Maintain organised hub environment

· Enforce process compliance

· Support onboarding of drivers

KEY PERFORMANCE INDICATORS (KPIs)

· Delivery Success Rate: ≥ 95% (Monthly)

· Parcel Loss Rate

· Reporting Compliance: 100%

· Inventory Accuracy: 100%

· Dispatch Timeliness: 100%

REQUIREMENTS

Minimum Qualifications

· Matric (Grade 12)

· Diploma advantageous

Experience

· 1–3 years in logistics/courier/warehouse operations

· Inventory or dispatch management experience

Skills & Competencies

· Strong attention to detail

· High accountability

· Ability to work under pressure

· Basic computer literacy

· Strong communication skills

REMUNERATION STRUCTURE

· R6,000 per month

· Paid bi-weekly in two equal instalments

· Each instalment equals 50% of salary

IDEAL CANDIDATE PROFILE

· Takes full ownership

· Process-driven and disciplined

· Strong leadership over drivers

· High performance mindset

HOW TO APPLY

Send your CV to: Lgonah@gmail.com

Subject: Hub Operator Application – [Your Location]

STRATEGIC INTENT

· Improve delivery success rates

· Reduce parcel losses

· Increase profitability

· Enhance operational efficiency