Junior ISP Support Agent (Hybrid)

Web Telecom Services is looking for a friendly and helpful junior support agent to assist our prepaid fibre internet customers.

This role is ideal for someone who enjoys helping people, explaining things clearly, and solving basic internet problems.

English and at least one local South African language are required.
Preference will be given to those who speak Xhosa, Zulu, or Sotho.

• Help customers recharge their prepaid fibre

• Answer customer questions about their internet service

• Help troubleshoot basic internet problems

• Log support tickets with fibre network providers

• Support customers via: Phone calls, Email, WhatsApp

• 3-month contract position

• May become permanent if the project continues and performance is good

• Matric certificate

• Able to speak English and at least one local South African language

• Friendly and patient personality

• Comfortable using a computer and the internet

• Basic knowledge of Microsoft Office (especially Excel)

• Able to explain things clearly and politely

• Confident speaking to customers on the phone

• Able to write clear messages on email and WhatsApp

• Able to think logically and follow processes

  
  

• 50% in office position

• Preference given to applicants who live in fibre coverage areas

• Working hours are shift-based and partly flexible, but does require working weekends when allocated.

Please email your CV to:
 jobs@web-telecoms.co.za