Field Network Technician required
Acute Systems IT Solutions is lookong for 1x Network Support engineet in Polokwane to service clients within Limpopo province
Duties & Responsibilities
Cisco Certified Networking Associate.
2- 4 years’ experience in network support.
Understanding of WIFI networks.
Reliable transport - must have car
Duties & Responsibilities:
The role is Client Focused and Action Orientated.
Being responsible for maintaining strong client satisfaction metrics in relation to the projects, service level agreements and general interactions with the client, where these are delivered and managed by the various divisions within the company and its subsidiaries.
Being aware of, and accountable for the coordination of all client engagements and interactions by the associated Managed Service Centre and Professional Services teams.
Responding to any faults reported to the service desk for the region and ensuring that these are completed in accordance with the client SLA.
Preparation of documentation and design management including diagrams and configurations.
Basic network tasks (housekeeping) and preventative maintenance.
Customer relationship management.
Managing client escalations within the region – status notifications, fault reporting, follow-ups.
Report generation as defined by the relevant SLA, or as these pertain to specific scopes of work.
Travel to selected client branches to perform Audits, Consultations and to complete general networking tasks.
Presenting design recommendations where the regional office or branch does not comply with the standard of the customer.
Standby for the region.
Adhering to all company and customer processes and procedures as defined and amended from time.