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PABX FIELD SERVICE ENGINEER
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General Details
Location:
Advertised By:Agency
Company Name:Shaunette Consultants
Job Type:Full-Time
Description
Company situated in Paar is urgently looking for a PABX FIELD SERVICE ENGINEER
Purpose of the position:
Technical support and regular maintenance of all IT products in the field.
Requirements:
• Grade 12 / Matric
• Strong understanding of network infrastructure and network hardware
• Proficiency in Microsoft Suite of product
• Good analytical and problem-solving skills
• 2+ years Installation and Maintenance of PBX, routers, switches, access points and cabling.
• Flexible with new Software and Hardware
• Must have a reliable vehicle and valid driver’s license
• Must be able to work within the framework of deadlines and be able to complete tasks within the time constraints
• Must be willing to travel, work overtime if required and attend training over weekends
• Well dressed and presentable
• Good communication and writing skills.
• Customer focused.
Duties and Responsibilities:
• Fully install, program, lay cabling, (if required) of new PABX systems, VOIP systems, ECN products as well as MAN3000 systems
• Repair and service of these products
• Installation and Maintenance on network components- PBX, routers, switches, access points and cabling
• Troubleshooting, Diagnosing, and Resolving Hardware and software system problems
• Provide quality support service on site (client facing) and remotely
• To follow the correct procedures when receiving a service call, and the completion thereof
• Take responsibility and accountability for all stock issued to you in your day-to-day job functions
• Keep the Technical Manager informed on problems relating to your job and maintain an awareness of the customer’s needs and requirements.
• Must be open, and willing, to be cross trained over all technical lines of business to promote better productivity and to provide assistance
Salary based on exp.
Email detailed cv with contactable ref's and payslip and photo to bernadette@cnwweb.co.za
Job Reference #: PABX FIELD SERVICE ENGINEER
Consultant Name: Bernadette Havenga
Job Reference #: PABX FIELD SERVICE ENGINEER
Consultant Name: Bernadette Havenga
Id Subtitle 1104831947
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This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving IT Business value, mitigating risk and increasing business agility. Working directly under the CTO you will be responsible for dealing with technical support requests across our client base, liaising with other engineers and assisting with the maintenance of our clients’ infrastructure and networks. The position will involve both helpdesk and some onsite work for our clients, supporting Server, Cloud and Network Infrastructure, Microsoft environments, Desktops, Laptops, Microsoft Operating Systems. You may be required to work outside of business hours to accommodate a 24/7 environment, project delivery. Therefore, we require engineers who’s lifestyle fit in with a flexible approach and willing to work in environments striving for modernisation and automation.This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving IT Business value, mitigating risk and increasing business agility. Working directly under the CTO you will be responsible for dealing with technical support requests across our client base, liaising with other engineers and assisting with the maintenance of our clients’ infrastructure and networks. The position will involve both helpdesk and some onsite work for our clients, supporting Server, Cloud and Network Infrastructure, Microsoft environments, Desktops, Laptops, Microsoft Operating Systems. You may be required to work outside of business hours to accommodate a 24/7 environment, project delivery. Therefore, we require engineers who’s lifestyle fit in with a flexible approach and willing to work in environments striving for modernisation and automation.Main Role Purpose:· Troubleshoot client support incidents, liaising with your clients telephonically, email, Remote monitoring and Management tools or on client site. · Using documentation, Remote Monitoring and Management toolsets, and a mentoring program to your advantage to troubleshoot and resolve incidents for your clients.· Helping your customers solve technical challenges with their computers (Connectivity, Hardware and Software) Liaising directly with end users to resolve any challenges as directed by requirements and leadership teams. Logging technical support requests telephonically or by email, or liaising with customers directly via support Chat Services.Using remote control tools and technologies to assist end users as required Enhancing the automated documenting systems and procedures as implemented for and on behalf of our customers.Improving ITSM procedures alongside associates and customers.Your technical competence will ideally include the following technologies that the support team cover: Azure and Citrix Cloud – including Intune and autopilot VMware vSphere, Microsoft Hyper-V Microsoft OS (2012/2016/2019/W10/W11) including associated hardware Microsoft Exchange and Office 365 ...
Paarl, Cape Winelands, Western Cape 4 days ago
1 Photo(s)
Introduction
We are currently recruiting for a Junior IT Support Technician to join our dynamic team.
Key Performance Areas:
Office 365 Setup and configuration beneficial withgoood understanding of Microsoft products
Understanding of DNS/DHCP and Network protocols
Networking knowledge is required (Fibre Routers, Wi-Fi Access Points)
Helpdesk knowledge and experience dealing with users and understanding how to deliver clear and effective IT Support Services
Network Cabling, Wireless configuration, and management
Install, configure, monitor, and maintain Backups
Hardware troubleshooting
Software Installations
Remote support
Hardware installation
Provide 1st Line Support.
Understanding User requirements Desktop / Laptop setup.
Printing/Scanning support (IP Printing, shared network printing, local printers)
Virus and Malware detection, prevention
Update internal systems with all work carried out.
Assist in managing disaster recovery/business continuity plan to ensure timely and cost-effective recovery of computers, telephony, and network
Desired Skills and Qualifications:
Grade 12
Preferably CompTIA A+ & N+ - need desired qualification
Working knowledge of computer/laptop hardware and troubleshooting
Working knowledge of backup solutions
Working knowledge of VOIP telephony systems (Yealink)
Working knowledge of unifi sstems
Desired Work Experience:
2 years or more Support experience.
Microsoft OS Experience essential.
Office 365 experience advantageous.
Personal Skills and Attributes:
Good communication skills in English (writing and verbal important)
Punctual
Ability to work under pressure
Motivated and Presentable.
General Requirements:
Based in Paarl
Meticulous recording of information, filing and paperwork.
Must be self-driven and highly motivated to achieve results and continuously improve skills and learning.
Alignment and practice of the Company Values:
Accountability
Continuous Improvement
Resourcefulness
Excellence and Commitment
Integrity.
Professionally dedicated, innovative, able to work independently and to manage others.
Customer Service orientated.
Adhere to and supervise a culture of Health and Safety and the required policies and procedures.
Maintain a “No Conflict-of-Interest Policy”, protect the Company’s IP, interests, resources, and data, and be honest when conflicts of interest do arise.
Please email your CV to admin@one2oneit.net
Please note that we will only contact you if your qualification and experience meet the minimum requirements of the job opening....
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