IT Support Technician

5 months ago1974 views
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General Details
Advertised By:Agency
Company Name:Mango5
Job Type:Full-Time
Description
IT Support Technician (temp) Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. We are seeking a skilled IT Support Technician to join our dynamic and growing team. You'll be responsible for troubleshooting and repairing desktop computers. You will provide support to our customers by resolving issues related to hardware and software. You should have experience with Microsoft Windows 7/8/10, Office 2013, Outlook 2013/2016, OneDrive, and SharePoint 2010-2016. Requirements • Troubleshoots hardware and software issues • Resolves application problems, including resolving and repairing name resolution settings • Provides consultation to less-experienced users on a variety of applications, including email, Internet browsers, Internet security and antivirus, and Microsoft Office • Execute basic maintenance on a specific piece of hardware or software • Perform troubleshooting operations • Provide support in the areas of networking, security, administrative management, application development, and system integration and administration • Preferably 3-5 Years IT End User Support experience • Microsoft Desktop Operating Systems experience Windows 7 and Windows 10 • MS-Office versions (Office 2010, 2013, 2016, and O365) • Computer hardware and software troubleshooting skills • Microsoft System Center 2012 • Effective Management of IT hardware and IT environment • Active Directory Creating users and password resets • Support Java and Dot Net applications • Java installs and configuration • Good Telephonic user support • Good PC imaging and build skills • Fast thinker and good communication skills Qualifications • Must have excellent written and verbal communication skills and be able to complete daily tasks with ease. • Tertiary education and relevant technology courses attended (MCDST, A+, N+) required. • Bachelors degree in Computer Science, Information Technology or related field advantageous • Must have two years of experience as a desktop technician with hands-on experience installing and configuring Windows Operating Systems. • Must have three years of recent experience as a Desktop Technician in an office environment, such as a computer store or IT department. Working Hours Night Shift: 4pm - 1am (switches to 3pm - 12am during daylight savings) Remuneration • Market Related Salary • Medical Insurance • YouAssist Access to emergency response, trauma, and home assist • Internal LMS Access to online courses to aid with personal development E-Learning Please note that only shortlisted applicants will be contacted due to the high volume of CVs received. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become ava...


Job Reference #: 201122

Id Subtitle 1069565075
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