IT Manager - Cape Town

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General Details
Advertised By:Agency
Job Type:Full-Time
The IT Manager is responsible for coordinating, planning, and leading computer-related activities

They must determine the IT needs of the company and is responsible for implementing computer systems to fulfill the company’s information systems requirements


Must provide end-user technical support,
Desk-side assistance for the software environment and
Maintains the company’s IT environment

Must enforces policies related to user onboarding and exit, change management as well as license management

Must have a vision for continuous improvement implementing new technologies available
Will serve also as liaison to all service providers linked to the IT environment
Manages the necessary SLA’s and contracts in place

Will be responsible for receiving inquiries and issues from users, using expertise to determine the root cause of problems and resolve them

Must install, configure, troubleshoot, diagnose and resolve issues with desktops, laptops, network connectivity, printers and peripherals

Must take the lead with upgrades and changes to the IT environment

Maintaining an inventory of office equipment, desktops, laptops, monitors, phones, and working with our suppliers to maintain that inventory as needed

Interfacing directly with internal customers with a professional and positive demeanor

Managing PC relocation per Move/Add/Change requests
Installing and upgrading hardware and software

Submitting service requests with hardware/software suppliers
Maintaining the office equipment inventory
Will have access to Protected Data
Will have privileged access to the IT infrastructure


Must be a young, vibrant, hardworking, go-getter, loyal person
Must be a team player
Excellent written and verbal communication skills

Able to effectively communicate with staff at all levels (good interpersonal skills)
Ability to conduct research and analyze data
Honesty, Integrity & Reliability
Strong attention to detail

Problem-solving skills
Critical thinking capabilities – must be able to think on their feet in a fast-paced environment
Ability to exercise sound judgment in decision making
Apply urgency in work done – report faults urgently, take action urgently; results orientated

Self-motivated: Ability to work with little supervision
A willingness to learn
Strong ability to multitask
Open to change and learning new systems

Able to work under pressure, meet deadlines and prioritize
Good time management and Organizational skills
Must have a proven track record for successfully delivering a superior-level of service
Must be flexible due to work demands
Must have own transport

Qualifications / Skills:

Experience with end-user computing platforms including Windows 10, Office 365, MS Office Suite, Outlook, MS Teams, PowerBI

Experience with SQL dba administration
Microsoft SQL dba administration certification preferred
Experience with network administration

Microsoft Network administration certification preferred
Knowledge of SAP Business One
Knowledge of Active Directory

Knowledge of network, printer and other hardware setup and troubleshooting
Knowledge of desktop and laptop hardware troubleshooting
Must understand cyber security and have a good understanding of Microsoft SQL

Experience with data analytics, reporting, Excel macro’s, SQL queries is not essential, but highly beneficial

Experience Needed:

2–4 years of Information Technology Desktop Support experience
Microsoft Windows10
Microsoft Office 365
Microsoft Server
Microsoft SQL
SAP Business One

Hardware includes desktops, laptops, servers, NAS drives, contracted network printers, surveillance and PABX systems

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

Kindly visit our Website and Register your CV with us. You will be able to view available vacancies, apply online and receive job alerts

Consultant Name: Tracy Wright
Id Subtitle 714789052
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Glasshouse RecruitingMember since 2018
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