Network Operations Engineer

Key Responsibilities

• Deliver advanced technical support across routers, switches, firewalls, APN services, and wireless access points.
• Lead network troubleshooting, voice patching, and change management in line with ITIL and best practice frameworks.
• Collaborate with internal teams, vendors, and clients to translate business needs into effective technical solutions.
• Maintain and enhance technical documentation and operational procedures.
• Act as a senior escalation point, providing mentorship and leadership within the team.
• Ensure regulatory and security compliance (ICASA, POPIA, and related standards).
• Drive continuous improvement and stay ahead of emerging technologies within the telecoms and infrastructure landscape.

Skills & Experience

• 5 - 7 years relevant experience
• Advanced knowledge of routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
• Strong background in network security (firewalls, VPNs, IDS/IPS, threat mitigation).
• Hands-on experience with Cisco, Juniper, and Fortinet technologies.
• Proven ability to troubleshoot complex environments (IP, voice, cloud, SD-WAN, hybrid).
• Excellent communication, documentation, and stakeholder engagement skills.
• Leadership mindset with mentoring experience and a passion for operational excellence.
• Bonus: Experience with APN, RADIUS, and automation scripting.

Qualifications (Advantageous)

• CCNP / CCIE, JNCIA / JNCIP, ITIL Foundation
• Certifications in Security (CISSP, Fortinet NSE) or Cloud Networking (Veeam, VMware)

What Youâ??ll Deliver

• Reliable, high-availability network and hosting environments
• SLA-aligned incident resolution and service delivery
• Clear documentation and knowledge sharing within the team
• Continuous improvement of network performance and processes

If youâ??re a driven Infrastructure Engineer who thrives in a collaborative, fast-paced environment and enjoys working on cutting-edge enterprise networks, weâ??d love to hear from you.