VOICE & TECHNICAL ENGINEER

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General Details
Advertised By:Agency
Job Type:Full-Time
Description

Good fault-finding skills from End User Compute to Server and including Telephony PBX platforms

Strong understanding of SIP & VOIP configuration and connectivity – Minimum of 5 years’ solid experience

Strong knowledge/understanding of call flows, announcements (AWS Polly), dial plans, skills and routing

Prior AWS Connect & EC2 experience an advantage

Escalate and chase known issues internally, following internal Incident Processes

Liaising with 3rd parties including service providers

Maintaining JIRA ticket queues – Updating and escalating as required

JavaScript, PowerShell and SQL knowledge beneficial

Understanding of Contact Centre reporting and Wallboards

Id Subtitle 752702286
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