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JOB ADVERT: LEVEL 2 – TOP-TIER IT SUPPORT ADMINISTRATOR

2 days ago198 views
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General Details
Location:
City Centre, Cape Town
Advertised By:Agency
Company Name:Milani IT
Job Type:Full-Time
Description

Company Overview

A leading South African microlending company using modern digital platforms to deliver fast, fair, and secure credit solutions. Join a tech-forward team focused on innovation, compliance, and excellent customer service.

Role Overview

We are hiring a Level 2 IT Support Administrator to handle escalated technical issues, support critical systems, and maintain stable IT operations in a fast-paced environment.

Key Responsibilities

  • Resolve Level 2 hardware, software, and network issues.

  • Support Windows, macOS, Linux, AD, Azure AD, and Microsoft 365.

  • Maintain CRM, VoIP, telephony, and call centre systems.

  • Troubleshoot networks (LAN/WAN, VPN, firewalls, switches).

  • Manage servers, backups, patches, and updates.

  • Implement IT security best practices.

  • Deploy/maintain routers, switches, Wi-Fi, printers.

  • Work with vendors on escalations.

  • Handle IT asset management and documentation.

Requirements

  • 3–5+ years IT support experience.

  • Strong knowledge of TCP/IP, DNS, DHCP.

  • Experience with VoIP (Avaya/Cisco), VMware/Hyper-V, and Azure/M365.

  • Strong diagnostics, communication, and SLA-driven support skills.

Preferred

  • A+, N+, Security+, MCSE/MCSA, CCNA or Azure certifications.

  • Experience in call centres/enterprise IT.

  • Strong cybersecurity awareness.

  • IT Diploma/Degree.

  • 4–6 years experience and advanced troubleshooting skills.

What We Offer

  • Competitive salary

  • Growth and certification support

  • Modern technology environment

  • Supportive team culture

Note: No relocation assistance for applicants outside Cape Town.

How to Apply

Email your CV + brief motivation to info@milani-it.co.za
Subject: Application – Level 2 IT Support Administrator

Id Subtitle 1343699288
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Brian Lundwe
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