Permanent ERP Application Support Consultant

Opportunity Available!! Our well known client in the Information Technology Sector is looking to employ a ERP Application Support Consultant to join their team in Johannesburg. Job Description: The successful applicant will be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms. Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional business support to the customer via telephonic, email, Skype and Team Viewer Understand the client business processes and associated financials Job Requirements: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems Knowledge of databases and application development environments Minimum of 3-year experience in similar position Analytical and problem-solving skills with reference to business Exceptional communication and people skills Valid Driver’s Licence Willingness to travel within the Gauteng area SECTOR: Information Technology