Permanent Senior Systems Analyst

Our client, a leader in the Petroleum sector, seeks to employ a Senior Systems Analyst to be based at their operations in Durban. Duties:Ensure all systems are operational, adequately monitored and maintained: - Provide day to day end-user support.- Troubleshoot any ad hoc IT issues.- Monitor, manage and actively patch servers and workstations.- Periodically review server logs for potential problems.- Patch workstation clients and applications regularly.- Adhere to IT framework and policies in accordance to Group standard.- Manage and monitor fax, print and copier services and facilitate daily operations.Support internal stakeholders and manage third party vendors: - Understand business functions and improve IT processes.- Conduct staff training when necessary.- Support users on in-house developed and deployed applications.- Participate and manage project rollouts.- Manage external vendors, monitoring SLA.- Ensure outsourced services are in-line with Service Level Agreement.Perform IT reviews and assessment of procedures and controls: - Create and maintain documentation on IT manuals and procedures.- Implement and manage new processes.- Prepare regular and ad hoc systems reports.Ensure efficiency in responding to and fixing user problems: - General desktop support: Printing setups, Office and Application support.- Creating users, resetting passwords, access levels, file interface validation, etc. across all clients.- Remotely manage South African office IT operations and support end-users.- Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage.- Facilities: manage third party office maintenance.Requirements: Grade 12 Basic Degree or Diploma in IT with relevant IT certifications CompTIA Network+ or CCNA advantageous Minimum 7-10 years’ experience in IT Analyst or Administration field Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP SECTOR: Information Technology