IT Intern

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General Details
Advertised By:Private
Job Type:Internship
Employment Equity:EE/AA
Description

IT Internship Advert

Responsibilities

Technical support.

· Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.

· Determines appropriate hardware and software based on company policy and end user requirements.

· Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with clients on all issues.

· Escalates incidents and questions to appropriate support groups.

· Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.

· May assist in administration and maintenance of technology infrastructure components.

· May assist in installation, maintenance, troubleshooting and repair of office telephony systems.

Administrative tasks.

· Uses corporate incident management system to record and track all support work.

· Maintains accurate hardware and software records for company assets.

· Performs time tracking tasks as required.

· May assist with the procurement of hardware and software.

Team meetings and training.

· Supports team’s abilities and functions through positive customer relations.

· Contributes to the improvement and enhancement of processes and procedures.

· Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.

Ad-hoc duties

· Performs related duties as assigned by management

Qualification and Experience

· National Diploma in Information Technology.

· Experience in web-based systems and application development.

· At least 1 year working experience.

Closing date: 22 November 2019

Send CV and qualifications to: info@htbconsulting.co.za

For more queries: 031 764 2915


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info@htbconsulting.co.zaMember since 2019
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