Reservationist/ Front of House

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General Details
Advertised By:Private
Job Type:Full-Time
Description

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our Lodge, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like SEMPER and NightsBridge or similar.

Understanding of how travel planning websites operate, like Booking.com and TripAdvisor etc.

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus


In order for your application to be considered please send the following:

A Photograph of yourself.

A motivational letter.

At least 3 recent job references (Hospitality Industry)


Own Vehicle recommended.

Salary – R 5000.00 Including Accommodation + 3 Meals Daily whilst on duty.


If you have not received a reply within 2 weeks of your application, then please consider your application unsuccessful.


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Damian Member since 2016
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