Reservationist/ Front of House
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our Lodge, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like SEMPER and NightsBridge or similar.
Understanding of how travel planning websites operate, like Booking.com and TripAdvisor etc.
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
In order for your application to be considered please send the following:
A Photograph of yourself.
A motivational letter.
At least 3 recent job references (Hospitality Industry)
Own Vehicle recommended.
Salary – R 5000.00 Including Accommodation + 3 Meals Daily whilst on duty.
If you have not received a reply within 2 weeks of your application, then please consider your application unsuccessful.