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Individual Reservations Agent

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The successful incumbent will be responsible for the following:

- Dealing with all incoming enquiries regarding accommodation availability, rates, etc, as well as taking, processing and confirming these reservations.

- Dealing with all correspondence or communications with regards to the above.

- Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters or pro-forma invoices.

- Furnishing all relevant GUESTS / agents with pro-forma invoices and following up on these, to ensure payments are received on or before their due dates.

- Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera and that it is accurate and correct.

- Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.)

- Responsible for adherence to laid down procedures and standards, to achieve the highest possible occupancies & average room rates.

- Effective filing & carrying out of additional duties, as requested by the Departmental Head.

- Collect payments on various OTA bookings.

- Follow up calls for payments / vouchers.

- Compile the no show report.

- Making and maintaining reservations on Marsha

The following are the requirements:

- Attention to detail

- Excellent written and telephonic skills

- Computer Literacy – MS Word, Excel and Outlook a must

- Planning, organizational and time management skills

- Ability to work accurately under pressure

- TEAM player with a positive attitude

- Previous reservations experience advantageous

- Knowledge of Opera Fidelio/ MARSHA a distinctive advantage

Should you be interested in applying for the position please forward a curriculum vitae and a covering letter detailing your abilities to Amber Baron at or alternatively fax to (086) 535 274.

Closing date for applications is 27 September 2018.

Tammy Barnes (More ads from this seller)
User since Apr 2011
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