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Individual Reservations Agent

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The successful incumbent will be responsible for the following:

- Dealing with all incoming enquiries regarding accommodation availability, rates, etc, as well as taking, processing and confirming these reservations.

- Dealing with all correspondence or communications with regards to the above.

- Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters or pro-forma invoices.

- Furnishing all relevant GUESTS / agents with pro-forma invoices and following up on these, to ensure payments are received on or before their due dates.

- Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera and that it is accurate and correct.

- Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.)

- Responsible for adherence to laid down procedures and standards, to achieve the highest possible occupancies & average room rates.

- Effective filing & carrying out of additional duties, as requested by the Departmental Head.

- Collect payments on various OTA bookings.

- Follow up calls for payments / vouchers.

- Compile the no show report.

- Making and maintaining reservations on Marsha

The following are the requirements:

- Attention to detail

- Excellent written and telephonic skills

- Computer Literacy – MS Word, Excel and Outlook a must

- Planning, organizational and time management skills

- Ability to work accurately under pressure

- TEAM player with a positive attitude

- Previous reservations experience advantageous

- Knowledge of Opera Fidelio/ MARSHA a distinctive advantage


Should you be interested in applying for the position please forward a curriculum vitae and a covering letter detailing your abilities to Amber Baron at hr@phstellenbosch.com or alternatively fax to (086) 535 274.

Closing date for applications is 27 September 2018.


Tammy Barnes (More ads from this seller)
User since Apr 2011
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