Welcome Centre Agent

Roles and Responsibilities

• Act as the main point of contact to the customer processing all types of service & spare parts enquiries
• Manage spare parts order process from enquiry to invoicing, including quotations
• Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal
• Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources
• Report on the utilization and schedule of service and support resources to the Service Manager daily
• Capturing of support resource time sheets, quotes, orders etc. and filing
• Monitoring spare parts inventories & ordering as required

Qualification

• Experience in a customer service environment
• Excellent written & verbal communication skills as required by a professional business environment
• Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof
• Self-motivated with the ability to work in a fast-paced environment
• A proven track record of working organized, structured and diligently in a team and individually and manage multiple projects to completion
• Technical awareness: ability to match or allocate resources to technical issues appropriately
• SAP Business One experience will be an advantage
• Intermediate working knowledge of the MS Office suite

Employment Details
Employment Type:
Permanent Employment
Industry:
Food, Restaurant and Catering
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Johannesburg
Salary bracket:
R 20000 - 20000
Drivers License:
CODE B (Car)
Own car needed:
Yes