General Manager - Operations

General Manager – Operations | North West Province | Permanent

Lead a flagship resort operation that combines hospitality, gaming, conferencing and entertainment. Drive performance, quality and guest experience in a complex, high-energy environment.

As General Manager – Operations, you will take full operational responsibility for a multi-faceted resort, covering hospitality, support functions and the gaming floor. You will be accountable for achieving revenue, market share and profitability targets while ensuring the property remains impeccably maintained, compliant and guest-focused. This is a hands-on operational leadership role that calls for strong commercial flair, disciplined cost control and a passion for service excellence.

You will own the full business cycle – from developing and executing the annual business plan, to driving operational standards, to implementing profit improvement initiatives. You will ensure strict adherence to group policies and Gaming Board regulations, while maintaining a forward-thinking capex and maintenance programme that keeps the property in top condition.

Our client is an established, award-winning hospitality and entertainment group with a portfolio of leading hotel, casino and convention properties. The resort you will lead offers hotel accommodation, casino action, conferencing, live entertainment and leisure amenities, and is a key asset within the group’s national footprint.

What You’ll Do

• Take full operational responsibility for the resort, including hospitality, gaming and support functions
• Deliver revenue, market share and profitability targets in line with the approved business plan
• Develop a comprehensive annual business plan and drive disciplined execution across all departments
• Ensure strict compliance with all legislation, Gaming Board rules and internal policies
• Uphold and continuously improve operational standards, cleanliness and hygiene across the property
• Lead a proactive capex, maintenance and asset-care programme to protect and enhance the resort
• Drive transformation and B-BBEE for the operation, including establishing and managing a Transformation Committee and achieving targeted B-BBEE levels
• Build and maintain strong relationships with key stakeholders – employees, guests, unions, shareholders, community leaders and regulators
• Embed the group’s values of R
  
  https://www.executiveplacements.com/Jobs/G/General-Manager-Operations-1243066-Job-Search-11-28-2025-02-00-16-AM.asp?sid=gumtree