Duty Manager

Duties:

Liaise with reservations team to ensure that bookings are correct, and all details required are received timeously including, transfers and payment
Prepare for advance booking special requests, personalising stays with unique offerings and effectively communicate to relevant team members in other hotel departments
Ensuring maximum guest satisfaction at every touchpoint of guest journey
Ability to effectively problem solve and be solution driven
Develop and maintain positive working relationships with others and support team to reach common goals
Accurate processing of guests invoicing, charges, payments
Equipped with information on all updated facilities available in the area and able to assist in making suitable recommendations and bookings in order to enhance the guest experience
Embody the hotel brand and culture and represent the sustainable ethos
Be able to assist in other areas of the hotel as needed
Follow company policies and procedures

Requirements:

Qualification in hospitality management would be an advantage
At least 3-5 years hotel experience
Fluent oral & written English, second language is beneficial
Previous experience on a hotel property management system is preferable
A warm, helpful and sincere disposition
Great teamwork skills & good communicator
Computer and systems literate
Organised, honest, helpful and attention to detail
Ability to work various shifts, weekends and public holidays
Must reside in Johannesburg and access to own transportation