Duty Manager - Queen Victoria Hotel

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General Details

Queen Victoria, a 5* hotel based in the Waterfront precinct, is seeking to fill the position of a Duty Manager. The successful candidate will have the following attributes:


· Ensure that all company policies, procedures & standard operating processes are adhered to

· Attend HOD briefings

· Responsible for supervision of front-office staff, porters, butlers

· Maximizes the average room occupancy & average room rate achieved

· Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff

· Identify & implement staff training to ensure company standards are met

· Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards

· Assist to maintain accounts such as open balances

· Supply relevant information to other departments to assist them with planning & running their departments

· Schedules staff duties & draws up rosters

· Be visual face of the business & interact with guests & employees

· Manage any people issues timeously

· Evaluate & manage guest feedback

· Daily, weekly, monthly reporting as required

· Ensure all property inspections are completed

· Motivate & train staff where required

· Responsible for budgeting process

· Conduct performance appraisals for HODs & ensure rest of property is completed

· Complete salary details for staff

· Financial management of the operational business

· Planning of leave schedules

· Any other duties that may be required


· Must have minimum 3 years management experience, in a similar environment

· Excellent communicator

· Excellent command of English – both written & verbal

· Knowledge of budgeting & financial management

· Attention to detail

· Customer service

· Able to plan, prioritise & work well under pressure

· Good team player

· Ability to motivate staff

· Ability to work independently

· Excellent computer skills - Word, Excel, Opera

Email CV's to vaaccounts@vahotel.co.za

Id Subtitle 702027767
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Victoria & Alfred HotelMember since 2020
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