Revenue Manager

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General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA
Description

Key Roles and Responsibilities

  • Ensure the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled, ensuring both property and company standards are attained and adhered to.
  • Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
  • Develops and implements strategies where key revenue management metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
  • Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
  • Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
  • Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
  • Review and scrutinize the business performance, providing recommendations that will drive financial performance, including working with internal and external partners on adhoc projects.
  • Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Competencies and Skills Requirements

  • Proven experience in a revenue position, ideally within a hotel environment
  • Ability to adapt to changing service environments
  • Good leadership skills with a hands-on approach and lead-by-example work style
  • Commitment to exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions, offering advice and recommendations
  • Personal integrity, with the ability to work in an environment that demands excellence
  • Strong communication and listening skills
  • Ability to work collaboratively across functions and cultures
  • Skilled with Microsoft Office software, especially in Excel
  • An open, positive and communicative personality
  • Ability to handle multiple challenging priorities and assignments


Id Subtitle 642607508
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Virgil FarretMember since 2015
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