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FIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou’ll manage the full reservations journey including calls, emails, WhatsApp communication, rate quoting, payment follow-ups and arrival preparation. The role requires consistent accuracy, excellent turnaround times and clear coordination with all hotel departments. Guest Experience & Communication• Handle calls, emails and WhatsApp enquiries within required turnaround times• Deliver warm, professional 5-star communication aligned to LQA standards• Upsell room types, packages and hotel outlets• Prepare arrival correspondence/check-in packs seven days before arrivalReservations Processing• Capture bookings accurately with complete notes and traces• Manage FIT, OTA, corporate, government and agent bookings• Action daily reports (new bookings, cancellations, no-shows)• Maintain and update the Daily Quote Sheet Finance & Documentation• Prepare commission paperwork within 48 hours of guest departure• Process refunds and future-use credits within 48 hours• Send invoices and payment links; follow up on outstanding amounts• Ensure voucher allocations and deposits are correctly recordedOperational Coordination• Liaise with departments for transfers, dinners and special requests• Escalate system issues, rate discrepancies and guest complaints• Maintain accurate filing and complete the daily reservations checklist• Support Front Office through accurate pre-arrival document
https://www.jobplacements.com/Jobs/F/FIT-Reservations-Agent-1245062-Job-Search-12-06-2025-02-00-15-AM.asp?sid=gumtree
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