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Reservationist - Ad posted by Amanda Johnson
Reason for Reporting
Are you detail-oriented, customer-focused, and passionate about hospitality? A leading hotel in Bloemfontein is seeking a dedicated Reservationist to join our front-office team and help create seamless booking experiences for our guests.
Key Responsibilities:
Manage and process reservations via phone, email, and online platforms.
Provide accurate information about room availability, rates, and packages.
Maintain and update the reservations system with all guest details.
Respond to guest inquiries promptly and professionally.
Coordinate special requests and communicate them effectively to relevant departments.
Ensure high standards of guest service throughout the booking process.
What We’re Looking For:
Previous experience in a reservations, front office, or customer service role (hospitality experience preferred).
Strong communication skills in English (written and spoken).
Proficiency in reservation systems and basic computer skills.
A friendly and professional demeanor with excellent phone etiquette.
High attention to detail and the ability to multitask in a fast-paced environment.
What We Offer:
A supportive and dynamic team environment.
Opportunities for career growth within a respected hotel group.
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