A Receptionist

Duties:

Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
Contacting guests before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
Daily update of the day sheet during the day, if necessary, with updated F&B or room information
Retrieving all the necessary information from Opera to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists

Requirements:

Grade 12
Diploma / Degree relevant to the field of Hospitality
At least 2 years experience in a Reception / Front Office role at a 4 / 5* property
Expert OPERA knowledge & skills
The ability to work collaboratively and build confidence and buy in with multiple stakeholders.
Strong ability to execute capabilities.
Leadership and the ability to develop subordinates.
Ability to work independently
Accountable and able to take ownership.