Reservations Consultant

Minimum Requirements:

1. Matric/Grade 12.
2. A diploma in Hospitality or Travel & Tourism is advantageous.
3. Ideally 23 years of experience in Reservations, preferably within a 5-star or luxury environment.
4. Familiarity with PMS booking systems.
5. Excellent command of English; additional languages are an added advantage.
6. Solid understanding of various travel segments (domestic/international, corporate/leisure, group/FIT).
7. Competence in working with OTAs.
8. Willingness to work shifts within operational hours, including weekends and public holidays.

Duties and Responsibilities:

• Respond to all reservation queries, phone calls, and emails promptly and with professionalism.
• Process, manage, and finalise group bookings, including handling provisional reservations and updating all information in the PMS.
• Verify that all rates, confirmation details, deposits, guest information, and special requests are accurate.
• Keep well-organised records, ensure booking precision, maintain guest history, and compile relevant statistics.
• Review daily arrival lists and confirm that all reservations are correctly captured, especially during peak periods.
• Drive revenue by effectively upselling and consistently applying cancellation and no-show procedures.
• Maintain a solid understanding of all room categories, hotel facilities, rate structures, promotions, and external booking platforms.
• Share important guest and reservation information with Operations, Sales, and the Front Office.
• Identify potential sales opportunities and assist with advance bookings for hotel facilities.
• Foster positive, professional relationships with guests, travel agents, and team members.
• Maintain a proactive, service-driven attitude while supporting general department duties as required.

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

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