Provider Liaison Officer

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General Details
Location:
Advertised By:Agency
Job Type:Full-Time
Description
Our client, a managed care company based in Cape Town, is looking for a confident, professional, motivated and well-spoken individual to fill this vacancy. They has been a leader in dental managed-care services since the mid nineties. Their extensive experience in dental risk management combines with cutting-edge technology to offer a world-class service relevant to the South African market.
Job Purpose: The successful candidate will be responsible for the building and maintenance of sound relationships with all network dental providers, associations, societies as well as internal and external clients. To ensure point of contact query resolution, while ensuring that out of scope interactions are fully facilitated and managed through to resolution.
Personal Effectiveness:

• Consistently acts according to organisational and agreed processes
• Acts with integrity, impartiality and independence, balancing personal, organisation and dental provider and client expectations
• Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; able to go over to action even with a minimum of planning done or only basic information at hand; seizes more opportunities than others
• Is cool under pressure; does not become defensive or irritated when times are tough; is mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Skills:

• Ability to communicate or interact well with others on all levels (Interpersonal skills)
• Negotiation skills
• Communication skills (verbal written) - ability to communicate effectively on all levels
• Presentation skills
• Time management
• Analytical thinking
• Client management skills Requirements:

• Computer literacy essential (Word/Excel/Outlook/PowerPoint)
• Speak English, Afrikaans and another South African language
• Must present a professional image
• Excellent communication (verbal and written) skills
• Strong interpersonal persuasive, negotiation and presentation skills
• Be able to work under pressure
• A passionate team player
• Must display sound planning and organising skills
• Able to display tact, diplomacy and empathy
• Sound problem solving skills and ability to take ownership for problems
• Good knowledge of complex client processes
• High stress tolerance levels Qualifications and Experience:

• Grade 12
• Related Tertiary Diploma / Degree (Qualified according to industry standards NQF level 5) advantageous
• At least 1-2 years provider relations industry...


Job Reference #: 201645

Id Subtitle 640965708
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