Client Relations Consultant Needed at a Corporate Medical Company to start ASAP | Other | Gumtree | 126525255
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    Client Relations Consultant Needed at a Corporate Medical Company to start ASAP
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    Client Relations Consultant Needed at a Corporate Medical Company to start ASAP

     
    Posted 2 years ago
    • JOB TYPE Full-Time
    • ADVERTISED BY Agency

    Main purpose of the job

    • Professional customer services work at an advanced level involving answering phone calls and resolving queries and complaints; provide assistance to walk-in-members and suppliers, following established

    procedures. Performs administrative work to resolve the members’ queries and complaints. Resolving

    members’ queries and complaints and providing information and educating the members


    Key result areas / Role outputs

    1. Telephonic liaison and written response to members and suppliers

    2. Search files and records for information related to complaints/queries and determine solutions to the problems

    according to the company’s policy and procedures (telephonically or in written format)

    3. Meet with members and suppliers that wish to deal directly with a consultant

    4. Liaison with all internal departments and Healthcare partners

    5. Complete all related administration work.

    6. Provide feedback to members’ , Healthcare suppliers on the enquiry/complaint


    Requirements:


    Scheme rules

    Claims Procedures

    Basic Medical terminology and medical procedures and

    operations

    Internal systems and processes within SHM

    Chronic Diseases List

    Additional Diseases List

    CPA

    Medical Scheme Act

    ICD10

    South African Medical Association

    Managed Healthcare partners


    If you are interested in the above role and have experience, send me a copy of your CV and salary expectation to us in the reply.

    Classifieds Ad ID 126525255
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