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Client Relations Consultant Needed at a Corporate Medical Company to start ASAP

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  • Date Listed 11/12/2016
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Main purpose of the job

• Professional customer services work at an advanced level involving answering phone calls and resolving queries and complaints; provide assistance to walk-in-members and suppliers, following established

procedures. Performs administrative work to resolve the members’ queries and complaints. Resolving

members’ queries and complaints and providing information and educating the members

Key result areas / Role outputs

1. Telephonic liaison and written response to members and suppliers

2. Search files and records for information related to complaints/queries and determine solutions to the problems

according to the company’s policy and procedures (telephonically or in written format)

3. Meet with members and suppliers that wish to deal directly with a consultant

4. Liaison with all internal departments and Healthcare partners

5. Complete all related administration work.

6. Provide feedback to members’ , Healthcare suppliers on the enquiry/complaint


Scheme rules

Claims Procedures

Basic Medical terminology and medical procedures and


Internal systems and processes within SHM

Chronic Diseases List

Additional Diseases List


Medical Scheme Act


South African Medical Association

Managed Healthcare partners

If you are interested in the above role and have experience, send me a copy of your CV and salary expectation to us in the reply. (More ads from this seller)
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