Internal Sales Representative

*Reference: JHB001291-BP-1* We are looking for an *Internal Sales Representative* to join our client in the engineering sector. Based in their Welkom branch, you will be working co-operatively with the External Sales teams to grow existing clients, create new customers and exceed Sales Turnover. Knowledge of *Hydraulic* *products* is essential. *S**kills Requirements:*   * Grade 12 (Matric) * Must be Computer Literate * Minimum 3 years of in-house training in Sales * Knowledge of Hydraulic products   *Job Description and responsibilities*   * Receive telephonic or written quotation requests * Correctly interpret customer requests and requirements * Checking if there is a client history and understanding that history, in relation to the current request * Investigating different product options available in connection to customer requests. * Recommend alternate products based on cost, availability or specifications * Sourcing products from our database including costs and selling prices * Compose a detailed Quote for the customer either telephonically or written. * Present price, discounts (specials to specific customers), credit and terms as per our company specifics * Provide accurate information regarding the availability of in-stock items, items that need to be manufactured and information relating to shipment dates or delivery dates of out-of-stock items * Facilitating the process of orders by preparing Sales Orders * Consulting with Stores Department for the purpose of giving feedback to clients in relation to their order * Contact customers to ensure ongoing customer satisfaction and resolve any complaints * Monitor scheduled shipments to ensure timeous delivery and fill back orders as needed * Receiving and handling complaints as per our company procedure * Facilitate the return of goods as per our company policies and procedures * Liaise with Operations Director concerning all OEM’s * Educate customers on terminology, part numbers, features and product benefits in order to improve sales and customer satisfaction * Remain up to date on new products and customer preferences by attending sales meetings, in-house product training and Trade Shows * Setup and maintain customer information files (special prices, part numbers, etc.) * Identify customer satisfaction or dissatisfaction and relate information to management and external sales representatives * Manage time effectively, meet personal goals and work effectively with other team members and other departments * Communicate to Local/International Buying, unexpected increase or decrease in demand for products * Assist in scheduled physical stock counts * Create outstanding order lists * Quotations on Repair jobs R 15 000.00 - Monthly