1st LINE SUPPORT IT TECHNICIAN

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General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA
Description
The I.T technician is responsible for diagnosing computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Technicians may also set up computer equipment, schedule maintenance and teach end users how to use programs.



Responsibility:
-Diagnose & resolve technical issues.
-Provide desktop support to all business areas.
-Follow correct escalation protocols & procedures.
-Setup & configure new desktops, laptops & other devices.
-Installing authorised software on desktops, laptops & other devices in line - with the company’s policies.
-Adhering to storeroom maintenance & logging procedures.
-Resolving service desk requests.
-Striving to resolve requests in a professional manner within the SLA time
frames.
-Follow OHSA Fire Safety processors & responsibilities.
-Performing preventative maintenance & communicate results back to
management.
-Upholding & living the Outworx values every day.
-Work extra hours & overtime to meet deadlines where reasonable.
-Report any misconduct or breach of the above mention points.


Salary: R- TBC

Job Reference #: IT-ITT-01-GUM


Consultant Name: ian kinsey Kinsey
Id Subtitle 712836584
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Outworx Contact Center Member since 2019
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