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Customer Relationship Consultant ( Key Accounts Co
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2 years ago5857 views
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Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens. Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia. Requirements · Matric certificate or equivalent Unendorsed valid Code B driver’s license Excellent Computer literacy skills – MS Office (Word/Excel and Gmail) Min 3 year proven work experience in a similar role Achievement or improvement of retention budgets & growth rate Maintain complete records of all activities regarding customer, creating a relevant and historic database Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships Adherence to Company and Divisional standard in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies Flag losses/reductions received Notify Service Planners and Regional Admin Manager of all handovers, liquidations and closures i
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Id Subtitle 1057181997
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If you reside within the Pietermaritzburg area, have experience working as an Area / Territory Account Manager for at least 3 years', please read further. This is an initial 6-month contract.
Our international online food platform client is looking for a problem solver, relationship builder, stakeholder management skills, passion for the work they do, ability to take an operational approach and conduct performance analysis, this is for you!!!
Responsibilities will include, but not limited to:
Drive business performance
Brand and product management
Closing deals
Key accounts - financial, marketing, engagement and satisfaction
She company values with merchants and customers
Contract negotiations
New business development
Business retention
Grow verticals - convenience / groceries
Put processes in place
Build tools to streamline processes within the business
Drive continuous improvement - Product and operations
Non - negotiables:
Must have the desire to work with restaurants / merchants and building strategic partnerships
No less than 3 years' Account Manager experience
Must reside in Pietermaritzburg
Willing to travel
Available immediately to start
Valid Matric
Completed Bachelor degree - Commercial / Technical related
Analytical
Numerical
Advanced with Excel
Excellent English communication - written and verbal
Interpersonal skills
Innovative
Adaptable
Able to cope in a very fast paced work environment
Excellent track record - career achievements
Proactive
Clear criminal record
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1. Key Performance Indicators:
Customer Service
Measure & Improve Customer Service levels and Customer Satisfaction for all Linehaul clients incl all new clients.Establish productive, professional relationships with key personnel in assigned customer accounts.Forms part of the team around solution development efforts that best addresses customer's needs, coordinating with Linehaul Ops, X Dock/Secondary networks, Commercial & any other related support functions.Setting up and ensuring clear communication channels exist between, Internal as well as external stakeholders.Manage all aspects of clients - Key Accounts. ensure customer stats are prepared and updated as required.Conduct regular customer visits and provide updates and reports as required.Manage and maintain customer relationships as best as possible and as mandated by Exec.
KPI's
KPI achievement to be inline & exceed customer targets.Daily monitoring of KPI activities by key account, and formally address non conformanceKPI packs to be developed and maintained for all customers, this will include details such as number of loads, routes, loading/offloading times, supply vs ordered, on time supply, TAT etc.KPI Packs to be standardised and relevant info shared daily, weekly & monthly. This will include info sharing at the weekly profit plan meetings.KPI's to be maintained at targets defined by the customers. Plans to be put into place should KPI's be off target.Continuous improvement to improve status of KPI'sDriver, Truck productivity reporting & improvement in collaboration with linehaul operational management teamReporting on performance of drivers, trucks.These will need to be transitioned to the BI Tool & will monitor and reporting on Plato and fleet vision discipline.
Business Development
Participate in canvasing clients and developing the customer development playbookOnboarding new clients & ad hoc clientsAssisting in finding ad hoc linehaul opportunities.Seek 4pl opportunities and manage customers and suppliers
Billing & Delivery Notes
Assist finance in ensuring billing completeness. Check against contract.Accurate log of all relevant information to be recorded and provided to finance to bill standing time, overtime, cancellations etc. by customer.Oversight of Delivery notes teamAny other duties and ad-hocISO 9001-2015 knowledge &
Competencies:
Must be able to work under pressure,Dynam...
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