Technical Support Engineer Cape Town

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: JOIN a global remote team of a dynamic Managed Services Provider seeking a highly technical & ambitious 3rd Line Technical Support Engineer with at least 3-4 years’ relevant work experience. The team is very technical, and you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business. The ideal candidate must have 3+ years’ experience in the following: Windows 7/8/8.1/10/11, Microsoft Server 2008/2012/2012R2/2016, Azure, DHCP, DNS, Active Directory, VLAN, VPNs, Veeam, MSP360, LiveVault.) (Cloud and on Premise), solid understanding of SIP/IP Telephone Systems, Firewalls, Cyber Security, and IP routing protocols. DUTIES: * Provide 1st to 3rd Line Support via email, phone, and remote support to client’s based in the UK, SA, Europe, Asia, and the US. * Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (SA). * Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. * Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems. * Work directly with Senior Engineers, to resolve complex issues as well as assist in project roll outs. * Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota) * Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service. * Maximize and promote system utilization for all users, providing relevant training where necessary. * Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. * Provide excellent service to all customers and be willing to go the extra mile. * Get involved and deliver in complex projects for customers. * Assist with technical presales, design, and project planning. REQUIREMENTS: *3+ Years’ experience in the following –* * Microsoft Windows 7, 8, 8.1, 10, 11. * Microsoft Server 2008, 2012, 2012R2, 2016. * Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud) - Working knowledge of AWS and Google Cloud preferred but not essential. * Microsoft Active Directory, Group Policy, DHCP and DNS. * Excellent understanding of Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols. * Excellent understanding of Wireless network technologies. * Good understanding of SIP/IP Telephone Systems. * Excellent understanding in Enterprise endpoint protection services and products. * Excellent understanding of Back-up technologies (e.g., Veeam, MSP360, LiveVault.) (Cloud and on Premise). * Various 3rd