Tech/ Trainer

Our client is looking for a Tech/ Trainer to join their team.


Duties and Responsibilities:
Conduct on site client training in the areas of Personal Hygiene and Handwashing as and when required and as per SLA for Retail & Food Service Customers
Conduct Product Training in the usage of application, dilutions and safety precautions as and when required and as per SLA
Conduct back up site inspections for Telesales function
Building a harmonious and service orientated relationship with clients
Identify and resolve customer training queries and concerns within 24 hours response time
Report weekly activities on weekly call reports in line with training planner
Reporting on activities, submission of daily, weekly and monthly reports, as required for sector(s)
Weekly submission of customer documentation and training records to sector administrator
Ensure customer OPS manuals are kept up to date with all completed training
Manage fuel expenses and planning trips
Equipment installations
Maintenance and repairs to equipment
Troubleshooting, dosing units and dispensing system.
Ensure preventative maintenance, by servicing, testing and troubleshooting on various equipment.
Responsible for cleaning and restoration of equipment that was returned from lost accounts
Prepare, Maintain and repair Equipment that is stock and at Depot Storerooms
Record keeping and feedback on all call outs and assigned tasks
Reporting of any infield issues experience
Maintain toolbox inventory and keep toolbox and neat and tidy condition, submit monthly toolbox inventory sheet
Weekly washing and cleaning of vehicle
Monthly vehicle inspection sheet, to be signed off and submitted to the Depot Supervisor
Manage fuel expenses and planning trips
Maintaining vehicle maintenance, licensing and adherence to Road traffic legislation
Personal growth and development by continuous self- analysis and attending enrichment programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.)
Implementation and adherence to company policies and procedures
Reporting on activities, submission of daily, weekly and monthly reports.
Submission of customer documentation and reports as required
Updating customer information
Completion of EOL on installation


Key Skills
Enthusiastic and Self-driven
Ability to plan manage time effectively and efficiently
Communication (Listening, oral, oral presentation, written)
Work Standards (Setting high goals or standards of performance for self and organization)
Tolerance for Stress (perform under pressure)
Energy (maintain a high activity level)
Technical Trouble Shooting
Administrative Orientation (personal satisfaction from administrative performance and responsibilities
Integrity (maintaining social, ethical and organizational norms in job