Showroom Manager (Pretoria)

Purpose of the role

The ideal candidate for this role will be responsible for the overall management and day to day operations of the Homechoice Showroom Retail Space.

 

Key Performance Areas

Manage sales objectives and operational efficiencies

Drive sales through effective sales techniques – utilizing all tools made available i.e. call and collect

Ensure that sales targets are briefed at morning staff meetings, and that daily, weekly and monthly NSV and Intake targets are met

Ensure that showroom is sufficiently merchandised and aligned to current catalogue product offering and that products are visually merchandised as per the guidelines stipulated by the VM Manager, and that regular newness and stock change around is aligned to VM procedure

Ensure that stock is managed by ensuring accurate receipting and maintenance of floor stock is a daily priority

Ensure that stock represented on the floor is clean, and flawless in condition at all times

Manage click & collect stock room efficiently as per retail operations manual

Ensure that customers are greeted and acknowledged by a staff member on entering the showroom, ensure that staff ascertain the reason for visit and act accordingly

Ensure all terminals / POS are working, and orders can be facilitated effectively

Ensure that all orders are captured by close of business daily

Ensure that catalogues are appropriately placed and that staff are well versed with regards to monthly merchandise pricing and offers

Ensure all in-store communication – price talkers, catalogues, promotions, TV screens etc. are communicated accurately throughout the showroom

Ensure that windows are appropriately dressed and clean

Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues

Ensure that the technology area is current, and that all demo models are working effectively

Ensure that sales assistants are fully trained regarding product features and benefits, as well as insurance and all related information is current with regards to completing the sale. Run regular role play initiatives surrounding product information

Ensure that monthly Intake & NSV targets are achieved, through active management on a daily basis, look to initiatives to improve on actuals

Ensure staff is aware of sales & account opening targets, continually drive these daily, by having one on ones with staff & daily hook-ups

Ensure staff follows Vetting /Account Opening, ATB, PSMS and all other procedures as detailed in the retail operations manual

Work closely with HCDC to ensure that click & collect runs efficiently, highlighting any shortcomings as they arise

Ensure all ad