Senior Systems Analyst

Key Tasks and Responsibilities:
Ensure all systems are operational, adequately monitored and maintained
Provide day to day end-user support
Troubleshoot any ad hoc IT issues
Monitor, manage and actively patch servers and workstations
Periodically review server logs for potential problems
Patch workstation clients and applications regularly
Adhere to IT framework and policies in accordance to Group standard
Manage and monitor fax, print and copier services and facilitate daily operations

Support internal stakeholders and manage third party vendors
Understand Company business functions and improve IT processes
Conduct staff training when necessary
Support users on in-house developed and deployed applications
Participate and manage project rollouts
Manage external vendors, monitoring SLA
Ensure outsourced services are in-line with Service Level Agreement
Perform IT reviews and assessment of procedures and controls
Create and maintain documentation on IT manuals and procedures
Implement and manage new processes
Prepare regular and ad hoc systems reports

Ensure efficiency in responding to and fixing user problems.
General desktop support: Printing setups. Office and Application support
Creating users, resetting passwords, access levels, file interface validation, etc.) across all clients.
Remotely manage South African office IT operations and support end-users
Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage
Facilities: manage third party office maintenance
Knowledge and Skills:
Experience in IT Analyst or Administration field
Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC
Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP
Proactive troubleshooting skills
Impeccable verbal and written communication skills.
Well organised.
Very good time and priority management skills.
Additional Desirable Skills:
Working knowledge of MS Azure, Azure Active Directory
Working knowledge of Cisco firewall/switches, Microsoft Server 2012 and 2016 and HyperV
Any type of development and programming an advantage
CMD, powershell or VB scripting advantageous
Qualifications and Experience:
Grade 12
Basic Degree or Diploma in IT with relevant IT certifications
CompTIA Network+ or CCNA advantageous
Attributes:
Pleasant and professional. Able to communicate effectively with individuals at all levels.
Attention to detail and the ability to interpret concepts.
Self-starter and pro-active individual
Attention to time-management.
High degree of self-discipline
Troubleshooting of computers, physically and remotely
Willing to travel.
Flexible and able to adapt to the commercial organisation and its requirements.
Not afraid to ask questions and positively challenge when needed.
Ability