Operations Manager (Security)

Purpose of the Job:

The Key Accounts Manager (K.A.M.) will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the K.A.M. is to ensure organizational effectiveness by providing leadership for the Organizations Security Operational functions

KEY RESPONSIBILITIES:

Enforce the Companys Disciplinary Code of Conduct
Adopt an initiative geared towards Integrated Operational Excellence
Perform Risk Assessments and Security Service Surveys of the Contracted Sites
Improve the operational systems, process and policies in support of the Organizations mission, specifically, support better management reporting, information flow, Client relations and organizational planning
Manage and increase the effectiveness and efficiency of the allocated Operations team
Coordinate and communicate between support Departments, Operational Teams and Clients
Establish a relationship with the Clients, whereby the K.A.M. becomes intimately familiar with the Security Service requirements of each Client
Ensures that all Security Services personnel are operating and performing their duties according to the Site Job Description
Lead and manage the on-site training and recruitment functions of Security Services personnel to ensure that the Clients operational needs are met
Attend monthly Client meetings and provide security solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery
Attend regular Operations meetings with Senior Management Teams
Implement effective controls and monitoring Processes
Participate in site Investigations and report on findings
Carry out site surveys and compile reports for Clients

MINIMUM REQUIREMENTS:

PSIRA Grade B Registered
Matric Certified
Solid Computer Proficiency
Drivers License Code 08 and own reliable vehicle
Risk Assessment and Site Survey experience
Strong background of Health and Safety environment
Firearm Competency (Handgun, Rifle. Shotgun) will be advantageous
Security Management Qualification will be advantageous
SHEQ Qualification will be an advantageous
5-10 years of direct Management experience in the Security Industry
Knowledge of the Security Industry regulations including Operational and Client requirements

COMPETENCIES:

Excellent People Management skills
Proven negotiation and influencing skills
Excellent verbal and written communication skills
Demonstrated commitment to high ethical standards within a diverse workplace
Strong commitment to service and quality standards as well as Client Satisfaction
Demonstrated experience in coaching, motivating, developing and leading a professional Team
Demonstrated leadership and vision in managing staff groups and major projects
Flexible and collaborative work style including commitment to get required output and resolving operational problems