Mobile Service Technicians

NB! This position will be based in Australia (candidates must be legally allowed to work in Australia).
Position: Mobile Service Technicians
Location: Australia
: Friday,
Qualifications, Skills, and Experience:
Mechanical Trade Test.
At least 5 years experience.
Knowledge of the hydraulic hose industry.
Clean Drivers license and Police record.
Ability to adapt to technology - they use iPads to interact with our ERP system whilst doing service calls.
Strong understanding and commitment to customer service.
Excellent verbal and written communication skills.
Ability to anticipate problems and be pro-active in finding solutions.
Strong time management skills.
Have a general understanding of safe work practices.
Possess a current state government issued drivers licence.
Experience in operating plant machinery and using tools and measuring devices.
Be computer literate and have good general literacy and numeracy skills.
Have a strong work ethic and pride in the quality of your work.
Willing to undergo training and assessment to comply with company requirements.
Must be legally allowed to work in Australia.
Responsibilities:
Service Calls:
Attend all assigned service calls, with the objective of being onsite within 30 minutes and/or as agreed with your manager of receiving the work order.
Upselling servicing, products, or any other revenue streams to customers whilst on service calls.
Technical:
Assemble, supply, and install material transfer hoses and tubes to equipment / machinery as requested by the customer, ensuring the most appropriate equipment, products and methods are used. Work should be conducted efficiently and to a very high standard to ensure customer expectations are met.
Customer Service:
Communicating with Customers and relevant Stakeholders ensuring the customer is fully informed on services and capabilities.
Maintaining customer records with all necessary information on orders, quotes, dates etc.
Manager Consultation.
Corporate Image:
Maintain the dress code and personal appearance standards.
Mobile Service Unit (MSU):
Maintaining and operating a Mobile Service Unit (MSU) to the highest standards.
Ensuring all necessary equipment has been serviced, calibrated and is in good working order. This is particularly important when out in the field.
Ensure all stock is up to date.
Ensure the MSU is always clean and tidy.
Ensuring all logs are up to date.