Key Account Manager

The role :
Ignition Group is seeking a Key Account Manager who will be responsible for different portfolios within the local business unit. Industries include Insurance/Financial Services, Telco and Media.
To b e the interface for consistent communication for the local business unit. End-to-end management of strategic and new business initiatives throughout the customer and client lifecycle. Ensure that the delivery of the product/solution/service is in-line with the business requirement specification. Prioritisation of the day-to-day operational tasks, including reporting, escalations and the management thereof to ensure adherence to client SLAs.
The d etail :
Business Service Strategy

Service delivery management.
Relationship management and the management of business initiatives and projects.
Daily reporting to client of previous days trade .
Biweekly wall boards of sales and data dispositions .
Weekly reporting of all sales and non-sales for the week, including data dispositions, including contactability .
Create and maintain operational plans on a weekly basis using Power BI .
Analyse data and report on trends and anomalies within each segment of the business unit. Must be able to communicate specific understanding of key levers that positively and negatively affect the achievement of targets.
Initiate remedial steps through when necessary through the various teams where appropriate .
Strategic Planning

Ensure required service agreements and resources are in place to secure operations and performance according to business needs.
Contribute to the creation of the forecast strategies and ensure the implementation of the assigned actions in the area of responsibility.
Benchmark performance with other campaigns and business units, as well as the contact centre industry in general in order to get best practice ideas for further improving performance.
Relationship Building

Ensure a customer focused culture in all engagements.
Ensure the building of business competence by supporting managers in setting and achievement of strategic goals.
Build relations with internal and external stakeholders to gain and share experience and knowledge essential to achieve optimum performance.
Apply an attitude of questioning, understanding and collaborating with all areas of the business, to ensure delivery of targets, specifically; Operations, Data Operations, Contact Centre Managers, Commercial Heads, Billing and Digital Marketing.
Are you this person?

Do you have a diploma, degree or higher tertiary education with a focus in Business and Relationship Management?
Do you have 3 - 5 years experience within; Telco, Home Services or Financial Services?
Do you have a thorough understanding of the outbound/sales contact centre environment (end-to-end), as well as digital marketing and demand creation inbound s