IT Manager (EE) - Cape Town at Datafin Recruitment

ENVIRONMENT: A dynamic Skin Care Specialist seeks a versatile & ambitious IT Manager to take charge of the entire IT Operations while creating & implementing a new technology road map which will see the business soar to new heights. Your role will entail ensuring the successful delivery of several large projects, supporting the Helpdesk, being responsible for the overall IT infrastructure health and maintenance and implementing necessary security systems & policies. The ideal candidate will require Matric/Grade 12, a relevant IT tertiary qualification, 3-10 years’ experience in a similar managerial position with strong knowledge of networks, security, hardware, software, etc. and able to manage and motivate people. Please note that this role is office based. DUTIES: *Organisational Responsibility -* * Ensure the successful completion of several large projects in terms of deliverables, resources and client satisfaction. * Results are achieved by the final delivery of services or products resulting from the work of one or more several teams. * In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects. *User Support/End User Computing -* * Support all users with desktop, printer, and software issues by responding to Helpdesk tickets that are escalated from Tier 2 and 3. * Support on Tier 3 Tickets. * Ensure that all PCs have latest software, appropriate server access and security, logged and tracked in the Helpdesk. * Monitor Helpdesk to meet SLA consistently. *System Administration & Monitoring -* * Responsible for overall IT infrastructure health and maintenance. * Setup server monitoring and reporting system. * Ensure server capacity and processing power is optimal for business needs. * Setup and monitor system backup mechanisms with Veeam. * Maintain and improve Disaster Recovery Plan. * Implement necessary security & systems policies. * Office 365 Administration. * Network Administration. *System Security -* * Implement necessary security systems & policies. * Liaise with relevant organisation to perform yearly IT pen tests. * Research system security and do continuous improvements. * Maintain firewalls and security infrastructure. * Ensure all systems are compliant. *Office automation, hardware control and purchasing -* * Investigate best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies. * Asset Management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable. * Ensure all hardware and software are up to date and in suitable working condition. * Ensure up to date and recorded use of all software licenses and participation in Microsoft processes to ensure compliance. * Purchasing of all IT related equipment. *Other aspects/items -* * Responsible for setting, allocating and managing of budgets. * Access