Helpdesk Agent

Helpdesk Agent

Area: Pretoria East

Salary: R15000 P/M

Hours of work: Hours of work is based upon a forty-five-hour week, Mondays to Saturdays, with a 30-minute lunch break after five hours of consecutive work. You will further be expected to start on a rotation basis either at 05H30, 07H00, 08H00, 09H00 or 09H30, depending on the Internal published Support Schedule. Normal business days, excluding Saturdays are based on an 8 hour working day.



Duties

1. Assist clients with all support queries Monday to Saturday as per rotating schedule

2. Handle Escalated and overflowed queries

3. Escalate all queries that are not solved to Management

4. Successfully Call logging on database



Skills & Qualifications & Requirements

Matric / Grade 12

Experience:

1-2 years in similar position in IT Support or Customer Care Services

Proven track record, preference will be given to candidates with extensive customer care management.

Valid drivers license and own reliable vehicle A MUST (Required for early shifts when public transport is not available)

English Read & Write a must

Fluent in an African Language is a must

3rd language an added advantage

Above average knowledge of Operating systems such as Windows XP, Vista, Win7, Knowledge in Anti-Virus programs & Internet Browsers

Knowledge in Remote Desktop Software (Team viewer Advantage)

Troubleshooting Skills