Food and Beverage Operations Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action.
Description:
The F&B Ops Manager is responsible for the smooth running of the F&B offering. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working methods are reviewed and best practice is achieved so we in turn can grow our business whilst delivering excellent guest service.
Requirements:
Proven food and beverage management experience within a 4/5-star hotel/resort environment (7 years+)
Innovative Approach
Matric
Hotel management diploma or equivalent
Hands on Problem Solving approach and the ability to remain calm under pressure
Customer service driven with outstanding communication and active listening skills
Ability to work as part of a team, as well as independently
Huge emphasis on staff training and development
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the KZN Area.