Field Technician in Durban

Accountable for the general maintenance and service of the ATMs by keeping it clean, packing the cassettes to ensure that assigned machines keep to uptime targets. * Maintain and improve ATM uptime * Timeous attendance to callout calls * Timeous repairs of ATM’s in the designated areas * Weekly servicing of low performing sites * First time resolution on callout sites no repeat calls   * Ensure quality of new switch-on’s * Programming and configuring of new sites within the prescribed SLA’s * Conduct client training   * Stock management * Ensure optimum boot stock * Book in faulty parts and replace with fixed parts * Ensure backup parts are available and in good working order at all times   * Admin * Complete all job cards timeously * Complete down time report monthly * Complete monthly stock take report and submitted before the end of each month * Ensure open tickets are managed at a minimum   * Comply with assigned project deadlines according to SLA per project * Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade * Matric or NTC 3 Electronics Certificate * A+/N+ Diplomas/certificates or ND Electronics * Currently working on MS Office (Excel and Outlook) * Must have a valid driver’s license * Field Support with a minimum of 2 years on the job driving experience * Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc. * Electronic component testing * Ability to work over weekends, standby and overtime * English Written and verbal proficient * Min 1 year Customer Service experience * Excellent clear and comprehensible communication skills * Previous experience in training customers on new products * Experience and or ability to learn new applications quickly – industry software and handheld applications * Comfortable to work in rural and remote areas * Able to work extended hours and perform weekend duties when required * Regional Support - Ability to work and stay in remote areas for periods of up to a week CTC Company Vehicle / Petrol card Cellphone / Laptop Overtime / Standby * Matric or NTC 3 Electronics Certificate * A+/N+ Diplomas/certificates or ND Electronics * Currently working on MS Office (Excel and Outlook) * Must have a valid driver’s license * Field Support with a minimum of 2 years on the job driving experience * Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc. * Electronic component testing * Ability to work over weekends, standby and overtime * English Written and verbal proficient * Min 1 year Customer Service experience * Excellent clear and comprehensible communication skills * Previous experience in training customers on new products * Experience and or ability to learn new a