Deputy General Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action.
Description:
To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guest by overseeing all aspects of the Management of the Property in accordance with the SOPs, including maximization of financial performance, guest satisfaction and staff development. The Deputy General Manager assumes second-in-charge when the General Manager is present and takes charge of operations in the absence of the General Manager.
Responsibilities:
Hands on Problem Solving approach and the ability to remain calm under pressure
2 - 3 Years previous Head of Department experience of 4* or 5* Property
Good understanding of Full Hotel operation including Revenue Management
Previous Food and Beverage Management experience advantageous
Experience in Hotel management software and Point of sale software
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Matric
Hotel Management Diploma or equivalent essential
Qualification in Business, Finance, Management or Economics beneficial
Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the Durban Area.