Customer Relationship Officer

Our client based in Durban is currently looking to employ a Customer Relationship Officer.

Purpose of the position:
To drive sales and deliver excellent customer experience.
Requirements:
Computer literate – Excel, Word, Outlook
Good command of English language
Good interpersonal skills, effective communication and selling skills, problem solving, ability to build and maintain great working relationships.
Attention to detail, focus, self-disciplined, self-managed and strong work ethic
Minimum qualification: Grade 12


 

Responsibilities:

SALES:
To drive sales through regular telephonic contact, sales and required service levels of specific key accounts.
To ensure turnover achievement by soliciting sales.
To process orders and placement thereof with the relevant suppliers.
 

MEMBER MANAGEMENT:
To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
To ensure the timely dissemination of critical information.
To ensure the service and different value-added services we offer our members are delivered in an excellent manner.
 

SALES ADMINISTRATION:
To manage and negotiate the deal request process.
To complete the required administration and controls efficiently and accurately.
Process all orders on the system according to the Company standard


 

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.