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Call Centre Supervisor

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2 years ago3548 views

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General Details

Location:

Other, Cape Town

Advertised By:Agency

Job Type:Contract

Description

Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.

The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.

Job Requirements:
Minimum Grade 12
Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualification
Minimum 5 years’ experience in a collection call centre
Minimum 3 years’ experience in the position a call centre Team Leader/Supervisor
Proven track record of managing poor performance
In-depth understanding of collections call centre processes and systems
In-depth knowledge of collections call centre performance metrics
Sound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good Practice
The ability to understand and converse in multiple official, African languages would be a distinct advantage
Driver’s License
Clear Credit and Criminal records
Proficiency with technology, especially computers, software applications, and phone systems
Strong skills in the use of Microsoft Office products, particularly Excel

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyODMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185244&xid=1109_72832

Id Subtitle 1068484808

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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town. Job Purpose: Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers. Responsibilities: Client Services Management • Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops. • Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures • Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management • Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management • Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process. • Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security • Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns • Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance • Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration • Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers. • Process and send all documentation to the head office Social Climate Management • Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary • Report any major social issues and encourage tenant participation • Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655

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A new vacancy is available for a Sales Representative for our client in the Industrial Hygiene Industry. The position is based in Cape Town. Provider of Specialised Industrial Cleaning Chemical Products has a vacancy for a Sales Representative based in Cape Town region to sell chemicals to the Hospitality and Laundry / Food and Beverage industries- to exemplify the brand and grow the branch.Key Performance Areas Business Development Maintain brand reputation and ethos of business in a professional manner. Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager. A client call planner must be completed and repeated in a 4-to-6-week cycle. To monitor sales and gross profit activities. Present and sell company products and services to current and potential clients. Follow up on new leads and referrals resulting from field activities. Provide product demonstrations at new and existing clients. Develop new business opportunities at existing clients (upselling). Meet the agreed sales targets. Customer Relationship Management Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager. Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.). Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.). Always provide prompt service and assistance. Assist with deliveries to customers in unforeseen circumstances. Attend to customer needs concerning the best suited products and their efficient use. Manage account services though quality checks and other follow-ups. Carry out technical installations, repairs and maintenance of equipment where necessary. Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer. Provide emergency service coverage after hours to appreciative customers. Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training. Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes. Communication and Feedback Attend and participate in all sales meetings. Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager. Assist in providing the Sales Manager with relevant Service Report data. Submitting a weekly sales/technical report to Sales Manager. Adhere to Company Data and Communication Policies. Use prescribed templates where available. Comply with deadlines where set/required. Administration Services SECTOR: Cleaning and Hygiene https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAwNC9BSw==&jid=1804371&xid=E.L002004/AK

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