Account Manager (Healthcare Sector) R276 000

A leading company that specialises in document solutions is looking for an Account Manager to join their team in Durban. *KEY RESPONSIBILITIES * In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:   * Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides. * Engages with clients on a regular basis to maintain sound relationships. * Acts as primary contact between clients and Metrofile for purposes of: * negotiating prices within the parameters of the Authority Framework * providing customised solutions * problem/issue resolution * Stays abreast of and informs the General Manager/ Sector Head of changing market and competitor trends. * Maintains a current and updated database on all clients in own portfolio. * Keeps informed of legislative requirements pertaining to document & records management. * Ensures effective classification of client information to ensure fast and accurate retrieval. * Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates. * Compiles and reports on boxes past due on a quarterly basis. * Develop Account Plans as agreed with General Manager/Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention. * Reports sales and service statistics to the General Manager/ Sector Head on a weekly basis. * Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios. * Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof. * Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. * Ensure that clients’ portfolios data integrity is accurately maintained. * Assists with preparing and presenting business proposals to both existing and new potential customers * Maintains close relationships with the Sector Head in order to capitalise on opportunities identified. * Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.   * Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.     *MINIMUM QUALIFICATIONS, EXPERIENCE* The requirements listed below are representative of the knowledge, skill, and/or ability required.   * 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management * At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logis