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Service Desk Consultant
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1 year ago2656 views
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General Details
Description
Our client is looking for experienced Service Desk Consultants to support their stores
They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.
Key Responsibilities
- Provide first-line technical support.
- Provide support telephonically and via email to users.
- Ensure calls are resolved within SLA.
- Prioritise and manage Incidents / Requests and Problems.
- Provide trend and pertinent feedback to line manager on common problems.
- Quality of service by keeping Incidents and Request updated daily on system.
Qualifications and Experience
- 1 year experience in similar support environment.
- Knowledge of retail operations would be advantageous
- Minimum of Matric qualification (Grade 12 qualification).
- An IT qualification / certification or diploma would be an advantage.
- Computer literacy is essential.
- Must have reliable transport.
- Must be able to work shifts (incl. weekends and public holidays).
Additional Info:
1 to 3 years
Salary: RNegotiable
Job Reference #: 2042583561
Id Subtitle 1226579348
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SUMMIT Africa Recruitment
Selling for 3+ years
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We Currently looking for Human Resource Administatror
Purpose of the Position:
Provide office administrative support to the Human Resources Office.
Special Requirements or conditions
• Previous experience working in the manufacturing sector advantageous
• Knowledge of South African laws and HR compliance and Recruitment and regulations
• An understanding of, and insight into, the BCEA, LRA, OHS, EE and POPI Acts
Reports to
National Recruiter
Qualifications:
Certificate, degree, diploma or other relevant qualification relating to Human Resources
Matric Qualification
Knowledge and experience:
· Knowledge of principles and practices of office coordination
· Knowledge of basic principles and practices of record keeping
· Excellent command of the English language, including spelling, grammar and punctuation.
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Minimum of 3 years in a similar role
Attributes (abilities):
· Demonstrate the aptitude or competence for assigned responsibilities
· Demonstrate the ability to take initiative and carry out assigned tasks to completion
· Manage time and resources well and demonstrates good organisational abilities
· Work under pressure when required and be available to work overtime when the role and responsibilities require it
· Committed, motivated and able to achieve tasks in required time frame
· Positive attitude
· Continuously pursues to improve skills through on the job or external training
· Able to prioritise important matters and act on them accordingly
· Strong interpersonal skills
EE candidates only
Send your CV, current salary and salary expectation to James Knoll
Jame@abcworldwide.com
Additional Info:3 to 18 yearsSalary: RR13000 to R20000Job Reference #: 3890935363
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ABC Worldwide
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