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Area Manager - Coastal West Region 1 (Garden Route
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1 year ago4188 views
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Description
To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand.
* To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
* To deliver and manage financial targets for the area
* To deliver and manage internal processes, procedures and compliance for the area
* To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
* To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
* To generate, analyse and act on relevant reports and provide feedback within specified timeframes
* To be the customer's first choice health and beauty retailer by living and driving the company values
* To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
* To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
* To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
* To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
* To deliver adherence to HR policies and procedures that is aligned to corporate governance
*Education and Experience Requirements:*
* Essential: Grade 12
* Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
* Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
* Extensive people management experience
* Financial management experience (budgets, profit and loss statements, financial rations, etc.)
*Job Knowledge and Skills Required:*
* Retail Management
* Financial Management
* Risk Management
* Human Resource Management
* Change Management
* Business Acumen
* Commercial and Entrepreneurial Awareness
* Communication Skills
* Interpersonal Skills
* Analytical Skills
* Decision-Making Skills
* Able to motivate people
* Persuading Skills
*Essential Competencies*
* Deciding and Initiating Action
* Leading and Supervising
* Adhering to Principles and Values
* Presenting and Communicating Information
* Analysing
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Coping with Pressures and Setbacks
* Entrepreneurial and Commercial Thinking
*Kindly note only ap
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Id Subtitle 1098415558
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Job Overview
The Branch Manager is ultimately accountable and responsible for the successful operation of the store, managing the employees of the branch, the achievement of sales targets and budgets, and for execution of company initiatives within the branch.
Role and Responsibilities
Plan and direct the day-to-day activities of the branch.Ensure excellent customer satisfaction, always!Seek ways to better promote the store, the product offerings and service within the store.Develop and maintain the store attractiveness, presentability & cleanliness.Ensure the branch is always adequately staffed by:Initiating hiring in a timely manner when staff leave or when seasonality demands itDeveloping an appropriate scheduling plan for staffSupervise and assist staff in the areas of customer service, product knowledge, store maintenance, execution of promotions, company initiatives, branch administration and ensure that all staff are adequately trained to carry out their respective roles.Achieve sales and other targets, managing all controllable costs, with an overall view of maintaining profitability of the branch.Ensure product display in store is in line with merchandising guidelines.Ensure a strong system of inventory management is implemented and maintained, with specific focus on:Adequate inventory levels of appropriate products in conjunction with procurementMinimizing out of stocks in the branchImplementing stock counts in line with group directionEnsuring ordering is done accurately and in a timely mannerMaintaining contact with suppliers to ensure maximum efficiency in purchasing processMinimizing shrinkages and write-offsProduct range GP% targets are met by ensuring correct pricing and accurate capturing of receipts.Ensure branch administration is operating effectively and in line with company SOP’s.Always ensure the safeguarding of the company assets within the branch.Ensure the store always remains clean and presentable.Personnel management, including selective HR duties.
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Matric certificateFMCG experienceIntermediate knowledge of Microsoft Office programs, specifically Outlook and ExcelGood level of skill on retail ERP programs5-7 years retail management experience
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Strong management and coaching skillsStrong organizational & planning skillsStrong interpersonal skillsGood sales and customer service orientationGood communication skillsProactive by natureMust have a high level of integrity and honesty
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The duties will include but are not limited to the following:
Assist with the administration of the tax process of the practiceLiaise with internal staff and external clients for information neededAssist with SARS queries like verificationsNew tax registrationsApplying for tax clearances and tax directivesCapture monthly payroll and ensure governanceExtract payroll reportsComplete and submit payroll returnsRespond to payroll queries
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