Intergrated Services Manager

KEY RESPONSIBILITIES:

Enforce the Companys Disciplinary Code of Conduct

Adopt an initiative geared towards Integrated Operational Excellence

Improve the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations.

Manage and increase the effectiveness and efficiency of the allocated Integrated Operations team

Coordinate and communicate between support Departments, Integrated Operational Teams and Clients

Establish a relationship with the Clients, whereby the I.S.M. becomes intimately familiar with the Integrated Service requirements of each Client

Ensures that all Integrated Services personnel are operating and performing their duties according to the Site Job Description

Lead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are met

Attend weekly/monthly Client meetings and provide Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery

Attend regular Operations meetings with Senior Management Teams

Implement effective controls and monitoring Processes

Participate in site Investigations and report on findings

Perform Risk Assessments and Integrated Services Survey

Perform site surveys and compile reports pertaining thereto

MINIMUM REQUIREMENTS:

PSIRA Grade A Registered

Matric Certified Firearm Competency

5-10 years of direct Management experience in the Security, Cleaning and Parking Industry

3 -5 years of Facilities Management Experience

Minimum of 2 years training with regards to "Introduction to Contract Cleaning Managers"

Security Management Qualification will be advantageous

Strong background of Health and Safety environment

5-10 years ex-military/SAPS experience

Drivers License Code 08 and own reliable vehicle

Risk Assessment and Site Survey experience

SHEQ Qualification will be an advantageous

3-5 years in Retail Operations

Solid Computer Proficiency

COMPETENCIES:

Excellent People Management skills

Proven negotiation and influencing skills

Excellent verbal and written communication skills

Demonstrated commitment to high ethical standards within a diverse workplace

Strong commitment to service and quality standards as well as Client Satisfaction

Demonstrated experience in coaching, motivating, developing and leading a professional Team

Demonstrated leadership and vision in managing staff groups and major projects

Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously