Shift Supervisor

Blouberg - Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.KEY RESPONSIBILITIES:Assist the Restaurant General Manager (RGM) in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.Allocate responsibilities to each employee on shift and monitor performance accordinglyEnsure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance requiredEnsure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiativesSKILLS & COMPETENCIES:LanguageExcellent command of the English languageStrong communication skillsNumericalStrong numeracy skillsBasic understanding of financial informationComputer literacyIntermediate MS Office skills (Teams, Excel, Word) COGNITIVE COMPETENCIES:Guest OrientationCapacity to focus and achieve standards of service, which comply with the highest expectations of clients.CoachingCapacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasksDelegate and follow-upThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessaryExcellence orientationCapacity to focus on and achieve standards of service which comply with the highest expectations of clientsListening and feedbackTo listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the teamAccountability and dependabilityThe ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfastPeople DevelopmentCapacity to appreciate people’s development needsPlanning and