Internal Operations Manager - Zambia - R40 000 to R50 000

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General Details
Advertised By:Agency
Job Type:Full-Time
Our client is a fast-growing financial technology company operating in Zambia, Tanzania and South Africa, that delivers personal lending products through online, mobile phone and branch channels.

Our client has a vacancy for an Internal Operations Manger in Zambia, to start on 1 July 2020. The ideal candidate must combine must be a system-orientated people manager, with a focus on productivity and efficiency. Strong skills in process-management, technology and analytics are required. A working knowledge of financial lending products would help.
The successful candidate will be required to relocate to Lusaka, Zambia, for minimum two years.

Minimum Requirements

Minimum 5 years’ work experience in a relevant operational role, preferably with customer service and process design exposure.

Departmental oversight
Direct manager for call center, recoveries, quality control and filing departments
People and performance management
Process improvement & system implementation
Improving existing processes through introduction of systems
Scoping and implementing the migration of contact center workflows from Excel to the internal loans administration system
Driving continuous improvements
Being part of the executive team of the Zambian business
Selected involvement in branch operations and marketing as required

Our client offers a salary of R40 000 – R50 000 per month, depending on qualification and experience

Applicants who feel they fit the above profile and meet ALL the minimum requirements are urged to apply for this position.

Please note that only shortlisted candidates will be contacted.

Salary: RR40 000 - R50 000

Job Reference #: Internal Operations Manager - Zambia - R40 000 to

Id Subtitle 754482688
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Finleys Recruitment (PTY) LTDMember since 2018
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