Vacancy for a DRM/Admin Supervisor

Main Objectives

Provide effective office administrative and support function to the designated manager/s and teams . The core function will be to debrief every driver, analysis the route deliveries, oversee that he KPI targets are met daily.

Responsibilities

· To ensure that the Drivers and Vehicles are allocated correctly to enable daily route monitoring drive

· To remain professional in dealings with customers and employees.

· To file all credit notes, POD`s, invoices and related documentation accurately and timeously.

· Debriefing and reporting on the planned vs. actual route adherence.

· Daily route management of bakery delivery vehicles….equals customer service

· To analyse & report on operational and customer service trends.

· To ensure all systems supporting DRM are functional, e. g. (Vigil& Mix Telematics)

· Responsible for DRM System reporting to management daily, weekly and monthly KPI`s hit rates.

· Departure times, excess kilometres, unplanned routes / stops and kilometres.

· To control outstanding crates.

· Overall management of drivers.

Competencies (knowledge, skills and attributes)

· Understanding of the FMCG industry

· Good in building relationship and communication skills

· Good administrative skills

· Ability to work under pressure and meet deadlines

· Be prepared to work additional hours/ Sundays some/ Public Holidays/ late….

· Analytical and innovative mindset

· Attention to detail,

· Basic IR skills

· Strong individual

· Basic working knowledge of zulu would be advantageous.

Experience and Requirements

· Matric , diploma in Administration/FMCG Sales…equivalent

· Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Delivery.

· Computer literate compulsory advance excel user

· Geographic information systems/Google earth

· Route planning systems, an advantage

· Routing and distribution Optimization, knowledge

· Working knowledge of vehicle telematics technology and software

· People management – experience with working with people at all levels of the organization.

· Ability to interact with all levels of staff.

Skills and Attributes Required

· Time management

· Accountability

· Results driven

· Adherence to deadlines

· Ability to delegate

· Sense of urgency/ results orientation

· Planning & organizing

· Accuracy & attention to detail

· Analytical & numerical ability

· Assertiveness

· Innovation/ Continuous improvements

· Ability to train/guide/ coach

Contact : Marushca 082 042 3921 -Email CV to:Marushca@ulungile.co.za