Key Responsibilities

Business Management

- Manage a department of complex, concurrent workflows to optimise net income, improve operational efficiencies and reduce risk.
- Review and audit operational processes and recommend improvements.
- Collect data, analyse trends and implement mitigating actions to reduce risk.
- Review the annual building budget and mid-year valuation budget in line with company strategy.
- Oversee effective Asset Maintenance and Property Management teams, ensuring delivery against KPIs.
- Focus on optimising utility recoveries and ensuring turnover rental is accurately paid.
- Assist General Managers and Lease Administrators with lease amendments.
- Ensure action items from meetings are addressed timeously.

Business Development

- Implement strategies that support new business development.
- Drive net income through management of departmental KPIs, including:
Minimising vacancies
Monitoring arrears
Managing portfolio expenses
Identifying opportunities to grow non-GLA income
- Prepare monthly reports on Net Operating Income (NOI).

Strategic Relationship Management

- Build and maintain relationships within the Property industry and with key business stakeholders.
- Maintain strong broker and tenant relationships.
- Assist with the annual retailer roadshow.

Risk Management

- Identify and manage business risk.
- Ensure compliance with relevant Acts and internal governance frameworks.
- Implement audit recommendations and ensure accountability.
- Identify risks through financial monitoring.
- Ensure latest leasing templates and documentation (e.g., hybrid leases, tenant criteria, service-level agreements) are implemented.
- Oversee updates to asset management and property documentation requirements.

Reporting

- Attend relevant project and management meetings.
- Collate information for reporting to Exco.
- Monitor turnover/footcount and verify via approved systems.
- Prepare portfolio summaries and KPIs.
- Support mid-year and annual building valuation processes.
- Consolidate leasing drivers using bank or data tools.
- Provide quarterly feedback on market insights and industry trends.

Human Capital

Self-Development
- Participate in learning and development aligned to a personal development plan.
- Identify development needs and implement solutions to close gaps.

Embracing Company Culture
- Demonstrate company values and behavioural standards.

Role Requirements
Qualifications
- Relevant Degree in Business, Legal or Financial Management (NQF 7).